AI chatbots like ChatGPT, Claude and Google Gemini are quickly changing how patients access health information, understand symptoms and make decisions about their care. In a survey of more than 5,000 patients, Phreesia Network Solutions found that 1 in 5 now use AI chatbots for health information, and that number is growing fast.
This report shares findings from a two-wave national survey exploring:
- How patients use AI chatbots to manage their health
- How much they trust AI health recommendations
- Whether they discuss what AI tells them with their doctors
The results reveal that while patients find AI-generated health information easy to understand, nearly half do not verify it with a provider, and trust in chatbot accuracy remains low. As this technology becomes a bigger part of how patients learn about symptoms, treatments, mental health and more, the implications for life sciences organizations, healthcare marketers and patient–provider relationships are significant.
Read our report to explore how generative AI is reshaping patient behavior, and what this means for brands trying to reach patients with credible health information in this new landscape.
